We use DHL Express Shipping for all orders made in our online store, all free of charge.
Lumu Light Meters are dispatched directly from our warehouse in Ljubljana, Slovenia in the European Union. All orders are shipped within 24 hours. Delivery is usually within 2-4 working days.
If you can't find your country when checking out please contact us using iMessage or Chat and we will gladly help.
- We cannot deliver to PO Box addresses
- Import duties and taxes may be applied by your local authorities. The purchaser is responsible for any additional costs.
FREE RETURN POLICY
At Lumu our goal is simple: we want you to have the same confidence in our product as we do.
You may return the products purchased online, for any reason, within 30 days of purchase. If 30 days have passed since the time of purchase we, unfortunately, cannot offer you a refund or an exchange except in the case of a defective product.
To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return we require a receipt or proof of purchase. If you wish to return your Lumu products it is free and easy to do. We provide a pre-paid shipping label for FREE returns.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet please contact us using iMessage or Chat.